FAQs

  • Each incense is crafted with natural plants, herbs, and woods — free from additives, safe for people and pets.

    To use:

    1. Place your incense in a heat-safe holder.

    2. Light the tip until it catches flame, then gently blow it out.

    3. Let it smolder and scent your space.

    Tips:

    • Burn in a well-ventilated area.

    • Long stick incense burns for ~25–35 minutes (thin) and ~50–65 minutes (thick).

    • One stick is often enough to scent a room.

    • Store in a cool, dry place to preserve freshness.

  • We currently ship from our studio in Berlin, Germany.

    Delivery Estimates after being shipped:

    • Germany: 3-5 business days

    • European Union countries: 4–8 business days

    Shipping Fees:

    • Within Germany: €4.50 (free shipping for orders over €38, unless stated otherwise during special promotions)

    • Most of Europe (Netherlands, Austria, Belgium, Poland, Spain, France, Portugal, Italy): €6.00 (free shipping for orders over €52, unless stated otherwise during special promotions)

    • Other countries: please email us.


    Other Notes:

    • All parcels include tracking information.

    • We use minimal, eco-conscious packaging materials.

    • Please allow 1–2 days for processing your order before dispatch.

    • You’ll receive a shipping confirmation email with your tracking number once your order is on its way.

    • Please support recycled packing materials.

      If you have a question about your order or shipping options, feel free to email us at [info@senle.studio].

  • We want you to love what you receive. If not, we’re here to help.

    Returns:

    • You may return unopened full-size items within 14 days of delivery.

    • Please email us at [info@senle.studio] with your order number to begin the process.

    • Return shipping is at your own cost unless the item is damaged or incorrect.

    Please note:

    • To help you make the right choice, we include a sample of each ordered scent whenever possible — so you can try it before opening the full-size product.

    • Opened full-size items and sample packs are not eligible for return.

    • Due to the natural ingredients we use, each batch may vary slightly in scent. This gentle variation is part of the beauty and authenticity of nature — and what makes each experience uniquely yours.

  • Our workshops take place at our Berlin studio and occasionally pop up elsewhere.

    Booking & Policies:

    • Spots are limited — booking in advance is recommended.

    • In case you can’t join, please notify us 7 working days in advance for credit.

    • Private group sessions available on request.

    See upcoming dates in the workshop session or follow us on Instagram @senle.incense

Get in touch.