Terms & Conditions
Last updated: 17 Nov 2025
Welcome to Senlë Studio.
By accessing or using our website (senle.studio) and purchasing our products or services, you agree to the following Terms & Conditions. Please read them carefully.
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1. General Information
Senlë Studio (“we”, “us”, “our”) creates and sells handcrafted incense, accessories, and workshop experiences.
These Terms & Conditions govern all use of our website, products, and services.
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2. Eligibility
You must be at least 18 years old to make a purchase or register for a workshop.
By using our website, you confirm that all information you provide is accurate and complete.
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3. Product Information
All Senlë incense is made from natural, plant-based ingredients.
Scent descriptions, burn times, and product photos are provided as accurately as possible, but variations may occur due to the handcrafted nature of our products.
Our products are intended for sensory and atmospheric enjoyment only.
They are not medical devices and should not be used for diagnosis, treatment, or prevention of any health condition.
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4. Pricing & Payment
All prices are listed in EUR unless stated otherwise.
We reserve the right to update pricing at any time.
Payments are processed through secure third-party providers (e.g., Shopify, Stripe, PayPal). By completing a purchase, you agree to their terms as well.
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5. Shipping
We ship from Berlin, Germany.
Shipping rates and delivery times vary depending on destination and carrier.
Once an order has been shipped, we are not responsible for delays, customs holdups, or lost packages caused by postal services.
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6. Returns & Refunds
Incense & Accessories
Due to the nature of our products, all sales are final unless the item arrives damaged or incorrect.
If your order arrives with an issue, please contact us within 7 days of delivery with photos so we can assist you.
Workshops
• Cancellations made more than 7 days before the workshop are eligible for a full refund or rescheduling (subject to availability).
• Cancellations within 7 days are non-refundable.
• Missed workshops are non-refundable.
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7. Workshop Participation
By registering for a workshop, you agree to follow all safety guidelines provided during the session.
We reserve the right to refuse participation to anyone engaging in unsafe or disruptive behaviour.
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8. Intellectual Property
All content on this website — including text, visuals, product descriptions, logos, scent names, and workshop materials — is the property of Senlë Studio and protected by copyright law.
You may not copy, reproduce, or distribute any content without written permission.
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9. Personal Data & Privacy
Your personal information is processed in accordance with our Privacy Policy, which explains how we collect, use, and store data.
By using our website, you consent to these practices.
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10. Allergies & Safety
All incense involves smoke and heat.
Use in a well-ventilated area and never leave burning incense unattended.
If you or someone in your home has sensitivity/allergies, please check ingredients before use.
Senlë Studio is not responsible for adverse reactions.
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11. Changes to Terms
We may update these Terms & Conditions from time to time.
Continued use of the website constitutes acceptance of the updated terms.
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12. Contact Us
For questions or concerns, reach us at:
Email: info@senle.studio
Address: Gärtnerstr. 10, 10245 Berlin, Germany